Account Help
This page provides guidance for common account and authentication issues and how to contact district support.
For technical escalations, contact the DOB at 6071
Security reminder: District Help Desk will never ask for your password. If someone requests your credentials, report it immediately to the Help Desk.
Common issues and resolutions
- Forgot password
- Contact the Help Desk at 7393 for assistance.
- Passkey enrollment
- Passkeys must be registered from your Account Profile. To enroll a passkey, sign in, open your Profile page, and use the "Register Passkey" option to follow device/browser prompts. Once registered, you can use the Passkey option on the login page. Campus-managed devices may require coordination with IT for enrollment.
- Multi-factor problems
- Ensure your authenticator app or security key is available. If lost, contact Help Desk for account recovery.